A consultation is an opportunity for you to share a bit of information about what you are struggling with or hoping to work on in therapy, to ask any questions that you might have about therapy, the process, and about a psychologist. It can be a great initial step to determine if it is a good fit.

If you are considering therapy and are uncertain about whether this could be of help to you, a complimentary consultation may help you decide.

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Though this can vary from person to person, the first intake appointment is an opportunity to learn more about you, your concerns/symptoms, any relevant history, possible root causes of the problem(s), and to identify your treatment goals for therapy moving forward.

The information you share in your therapy sessions is private and confidential and your psychologist will ensure that they take all the necessary steps to protect your information.

There are some circumstances in which information may need to be shared without your informed consent including if:

• There is any reason to believe that a child or vulnerable adult is experiencing abuse or neglect

• If you are deemed to be at imminent risk for harming yourself or someone else

• If a psychologist's records have been subpoenaed by a Court of Law

All sessions are conducted via a secure video and audio platform, all within the comfort and safety of your own home.

Most sessions last 50 minutes long. You also have the option to book extended sessions (80 minutes) if this is preferred.

This answer depends on the specific needs of each client. However, your psychologist will ensure that the frequency and number of sessions is discussed once they have a better understanding of your unique situation and needs.

Yes! Many extended health benefit plans have coverage for services with a registered psychologist. or registered clinical counsellor. A detailed receipt will be provided at the end of your session that can be submitted to your insurance plan for reimbursement, or may be eligible for direct billing.

Any fees not covered by insurance may also qualify as a medical expense and may be eligible for tax claims, health spending, etc.

Restore psychology accepts payment for sessions by credit card (Mastercard, Visa, or American Express) or Interac E-transfer. We also direct bill to some insurance companies. Check with your therapist to learn more about billing.

We understand that cost for therapy can be a barrier to access mental health support. As such, we do offer sliding scale options on a case-by-case basis. Feel free to book a consultation to see what options might be available to you.

Restore psychology has a 24-hour cancellation policy. Any session missed or cancelled without 24 hours of notice will be charged the full session fee.

If you are experiencing an emergency, call 911 or go to your nearest emergency room. If you are in distress but do not require immediate medical attention, contact Crisis Services Canada at 833-456-4566 (available 7 days a week, 24 hours a day).