Question 1

What happens in a free consultation?

Accepted Answer

A consultation is an opportunity for you to share a bit of information about what you are struggling with or hoping to work on in therapy, to ask any questions that you might have about therapy, the process, and about a psychologist. It can be a great initial step to determine if it is a good fit.

Question 2

What if I’m not sure if therapy can help me?

Accepted Answer

If you are considering therapy and are uncertain about whether this could be of help to you, a complimentary consultation may help you decide.
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Question 3

What can I expect in the first appointment?

Accepted Answer

Though this can vary from person to person, the first intake appointment is an opportunity to learn more about you, your concerns/symptoms, any relevant history, possible root causes of the problem(s), and to identify your treatment goals for therapy moving forward.

Question 4

Is my information confidential?

Accepted Answer

The information you share in your therapy sessions is private and confidential and your psychologist will ensure that they take all the necessary steps to protect your information.

There are some circumstances in which information may need to be shared without your informed consent including if:
There is any reason to believe that a child or vulnerable adult is experiencing abuse or neglect 
If you are deemed to be at imminent risk for harming yourself or someone else 
If a psychologist's records have been subpoenaed by a Court of Law

Question 5

Where are sessions conducted?

Accepted Answer

All sessions are conducted via a secure video and audio platform, all within the comfort and safety of your own home.

Question 6

How long are sessions?

Accepted Answer

Most sessions last 50 minutes long. You also have the option to book extended sessions (80 minutes) if this is preferred.

Question 7

How many sessions of therapy will I need?

Accepted Answer

This answer depends on the specific needs of each client. However, your psychologist will ensure that the frequency and number of sessions is discussed once they have a better understanding of your unique situation and needs.

Question 8

Are your services covered by insurance?

Accepted Answer

Yes! Many extended health benefit plans have coverage for services with a registered psychologist. or registered clinical counsellor.  We do offer direct billing to a number of plans and a detailed receipt will be provided at the end of your session that can be submitted to your insurance plan for reimbursement. Any fees not covered by insurance may also qualify as a medical expense and may be eligible for tax claims, health spending, etc.

Question 9

Do you direct bill?

Accepted Answer

Yes! We do offer direct billing to a number of insurance plans. Please ask your therapist to find out if we are able to direct bill for your plan.

Question 10

How can I pay for sessions?

Accepted Answer

Restore psychology accepts payment for sessions by credit card (Mastercard, Visa, or American Express) or Interac E-transfer.  We also direct bill to some insurance companies. Check with your therapist to learn more about billing.

Question 11

Do you offer sliding scales services?

Accepted Answer

We understand that cost for therapy can be a barrier to access mental health support. As such, we do offer sliding scale options on a case-by-case basis. Feel free to book a consultation to see what options might be available to you.

Question 12

What is your cancellation policy?

Accepted Answer

Restore psychology has a 24-hour cancellation policy. Any session missed or cancelled without 24 hours of notice will be charged the full session fee.

Question 13

What if I am currently in crisis and need help immediately?

Accepted Answer

If you are experiencing an emergency, call 911 or go to your nearest emergency room. If you are in distress but do not require immediate medical attention, contact Crisis Services Canada at 833-456-4566 (available 7 days a week, 24 hours a day).

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